Facing issue with the problem state

[Venky Kshatriy2]

Hi team,

I am facing in problem state, for problem state default value is they given 1 but I gone and check the problem state choices there is no value for 1 but in PDI state moves as we exerted but coming to my company instance the problem state value not moved i compare the both PDI and MY INSTANCE there no change i didn't find, if any one knows abt this thing help me.... 

advanced thanks

[Dr Atul G- LNG]

Hi @Venky Kshatriy2 

Please share some screenshot.

[Venky Kshatriy2]

[Dr Atul G- LNG]

Hi @Venky Kshatriy2 

We have 2 state fields on Inc / prb/change and respective task table. 

One state field from task table 

and other is from that table itself

so where yo are getting as 1 , it is field from prb task table and it has no value as 1 , so right click on prb state and then go to choices.  Hope it clear your doubt. 

[Venkatapuram Ga]

Hi Atul G,

I found it for problem_state Default Value as 1.

Actually in company instances problem state Transitions are not going forward, I think  out of box (PDI) have two  Br's  for updating problem state and state transaction , those Br's are not their in my company instance is that the reason also??

they wrote one more BR to reopen the problem and  in that BR they give conditions as Problem_state lessthan 4  and  as active false and Action Condition is  active to true I didn't get why they are written this BR?

Actually issue is when problem is in  closed state also it been in the active ? we are unable to debug it? let me know your insights on this.