Failing widget: 'Standard Ticket Conversations'

[Simran6]

Hello, 

I have scoped application in which have one record producer which creates Request from portal. While submiting the request we are getting some errors as below screenshot.

Please anyone can help.

Thank you!

[Ct111]

I think scoped one will throw this error , do one thing if you have cloned this widget then make the clone

in Global scope only and then check whether this issue comes back or not.

NOTE : sometimes i have observed some of the functionalities dont work when you try to clone in the scoped

application.

Give a try and let me know your output.

Mark my ANSWER as CORRECT and hELPFUL if it helps

[Simran6 · Accepted solution]

Thank you for the response. We have solve the issue, the error were getting because the widgets which are showing errors are not available on the portal. After adding those widgets errors solved automatically.

Regards,

Simran

[Nino Siongco]

Hi Simran

Would you be able to share the steps you took to add the widgets?

I'm having the same errors, and tried to clone the 3 widgets with errors. I'm still getting the same error when submitting the record producer in the service portal.

[Simran6]

Hi Nino Siongco,

I got those errors because, there was some widgets was missing on the portal page.

For that I just drag and drop some widgets from page designer at proper position and it worked. You can try the same.

Please let me know if this works and mark this as correct!!

Thank you!