Resolved! Explanation required reg getUserByID() method
Internal Explanation required for me. var newUser = gs.getUser (); gs.print (newUser.getUserByID ('abel.tuter').getFirstName ()); I didnot understand this, kindly explain line by line.
Forum Posts
Resolved! Database View Left Join Help
Can someone please provide clarification on left joins and database views? I am not getting expected results. I want to get Incident where assignment group is sys id of helpdesk, and I want to join to sys_user a few times once for assigned to once fo...
ServiceNow to Mitel Integration
I am looking to see if anyone has done any integration of their ServiceNow instance to Mitel phone system? We would like to see if there is an integration so that we can post call information into a dashboard on our servicedesk.
Resolved! Risk Assessment Form Link not visible in Standard Change form
Risk Assessment Form Link not visible in Standard Change form. I could see Risk assessment for Normal and Emergency change. I have checked Risk Assessment UI Action Code as well. no where it mentioned type specific. Really not sure why it is not visi...
Resolved! How to disable delete option from Actions on selected rows on Change request form.
I wanted to remove delete option on standard change where CTASKS are created already.
Flow designer - Restarting a flow
Hi All, Just wondering if anyone has a script that can restart a flow and not trigger approvals. We have a flow that queries AD through the mids and this sometimes fails for whatever reason. Essentially we just want to give the flow a restart. I know...
What is the best way to put dashboards on large screen for service desk stats?
What is the best way of putting a large display of a dashboard of live stats for service desk on a TV for everyone to view on a SD
Resolved! Report on Incident Template ?
Hi,We have Incident templates that we use in ITSM (Eureka). Does anybody know a way on how I can report on how many Incident templates have been used ?Thanks
Resolved! How to change state of problem record to closed when it is not resolved state?
I would like to change state to close when I get solution in the middle of supporting problem without worrying the state and processing state model. Therefore I created the UI Action for changing state to closed.But I get the error message and state ...
canread(userid of a particular user
Hi Everyony, I am writing a fixscript to check a particular user has canread access to HRProfile table. var user = new GlideRecord('sys_user');user.addQuery('user_name','TestACL1');user.query();var sysid = '';if(user.next()) { sysid = user.sys_id; }g...
How do I make a catalog item variable (type = URL) unlocked (always visible) in the Service Portal?
I have a catalog item in the Service Portal that has a variable with type = URL. The URL defaults to locked. I want it to always be unlocked, so the users never have to click to unlock it. I was able to do this in the native ui. But in the Service...
Resolved! Add Related list to Form Section
Hi Team, I have created custom related for Incident form. I want to add related list next to Notes tab in incident form. Is it possible to add the same. Please find attached screenshot. Thanks
SLA's should be reset if the priority of the incident is changed. The previous SLA should be cancelled and new SLA as per priority should be attached to the incident?
SLA's should be reset if the priority of the incident is changed. The previous SLA should be cancelled and new SLA as per priority should be attached to the incident?
Resolved! Agent Workspace Reference Field Search Not Functioning
Hi, There appears to be a very strange issue with one of our customer's agents that I'm having a lot of trouble being able to figure out. On agent workspace, when they try to enter a business service, they're not seeing any options coming up when th...
Resolved! Prompt Box
Hello Team,Got a challenge early in the morning. Hope you guys can help out.- We have created a button called "Update Ticket" in a form called New Call (u_new_call).- The new call form will take a few details from service desk and they will choose if...