Hello, We would like agents to be able to utilize the Agent Workspace from their mobile device. Are the following actions possible from mobile? Change presence stateReceive dispatched work itemsAccept dispatched work items Thanks, Kenny
Hi All, I have a requirement when RITM is escalated I need to send the notifications for 1st escalation and 2nd escalation for 5 business days and 3rd escalation for 8 business days. I'm not able to select the Requested item table in flow designer. I...
Hi, When I am submitting record producer form from the portal alert message is displayed. If i click "Ok" on the alert message redirect me to the homepage. Thanks in advance.
We want to display attachments on incidents form mandatory only for web users and not mobile app users. Is there a method to determine if a user has logged on through web or app?
Hello All, I am looking to search knowledge articles that are going to expire before 14/7/3/1 days from the current valid to date. I have written my code in Workflow if activity; answer = ifScript();function ifScript() { var a = "valid_toRELATIVEEE@d...
Hy Guys, I am having a bit of trouble to figure how to clear the value of a field 'requested for' type in the form. The problem is that this Item is under the Technical catalog and does not appears in ServicePortal, so an UI policy have not helped me...
Hi Team, Multiple users having admin access on my production just want to know how i can track who done the changes on scheduled job.
I have created one record producer call Create Case and I want to add that in widget in service portal. How can I achieve that?
Hi, I am preparing for the certification for CSA. I see that now learning interface for CSA has changed completely. I spent more than half an hour trying to find the documentation in the learning path of CSA to read about Service Catalog. Can anyone ...
Hi I have to validate MAC Address in CMDB using Client script and Business rule and format should be like this 00:0c:29:61:6d:37 how can I validate it by using RegEx. Thanks, Selvam Balakrishnan
I had a requirement where I had to copy the attachments of RITM into REQ. And also If I delete the attachment from REQ the attachments from the respective RITM should also get deleted. I have applied some Business Rule but it is deleting the other a...
incident management
As a Product owner, I want to build a service portal for 'Ticketing order' table created in custom application scope, So that Callers can see their records in it Acceptance Criteria: Either Portal or UI builder can be used to fulfil this requiremen...
Hello All, I have made one catalog item but in that I want to make fields readonly on catalog task and RITM I have made this through ui policy and action, also that variable is checked then only other variable is display if unchecked then it is hidde...
how to get 3 variables in single row in catalog item,please find the attachment.
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