field data got erased after sometime

[Snow_Hustler42]

Users are adding mobile number to the user table on snow directly by themselves; however, the field data is missing after few months.

Okta is integrated and it tries to verify data everytime the user is logged in to snow and updates. it only verifies and updates username and password department field. it has nothing to do with mobile number.

What could be common possible reasons for data missing on user table as per your experience #gurus??

[Sagar Pagar]

Hi @Snow_Hustler42,

Checked the history of your records, by whom was it cleared?

Ensure that no scheduled jobs or any other scripts have a Mobile no field which has been cleared.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[Sagar Pagar]

Hi @Snow_Hustler42,

Have you looked at my comments? Let me know if have any queries.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[Sagar Pagar]

Hi @Snow_Hustler42,

Have you solved this? Let me know if have any queries.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[DanielCordick · Accepted solution]

If your users are provisioned via LDAP and they don’t have a mobile number. It will overwrite and update the profile to whatever is in AD. Profile updates on the SN record will be replaced