Hi @Hemanth Naik,
Glad to see that you are following my solution. I'll make sure that your query got solved as soon as possible.
Proposed Solution
As per the code you pasted in tailing to my proposed solution, one suggestion from my side that you should not make a "Glide Record" on "Client Side". Instead of this, you should make a "Glide Ajax" call and make a "Script Include". I hope, you are able to get this point of view.
As a solution, you just need to add 2 methods of "g_form" like "showFieldMsg()" and "showErrorBox()" in your script as mentioned below. I personally tried it on my Personal Developer Instance to get your query solved as soon as possible. Hope this finds you helpful.
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
g_form.showFieldMsg('caller_id', 'This user is in blue zone');
g_form.showErrorBox('caller_id', 'This user is in red zone');
}
For your reference, also attaching screenshots of the outputs that will give you better insights of how this script is working or the best thing will be to follow the solution and execute the script on your instance.
Output: -
If you find any reply/information/knowledge/solution helpful, please don't forget to mark my solution and reply as helpful and accepted.
Thanks :)
Aakash Garg
ServiceNow Developer
