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Field on Portal page not working as per UI policy

Alekhya Nagabh1
Tera Contributor

‎12-08-2023 12:18 AM

Hi All,

 

We have one variable set which is used in 12 catalog items, but for only one catalog item there is UI policy for one variable XYZ should be hidden from form.

We were able to hide from form page but not able to hide on Request details ( Portal widget where all fields will shown up shown below)

AlekhyaNagabh1_0-1702023445377.png

 

We have tried with "Visible on Summaries" - fasle but this is hiding from all other catalog items.

Any help would be appreciated!!!

 

Thanks

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piyushsain
Tera Guru

‎12-08-2023 02:31 AM - edited ‎12-08-2023 02:33 AM

Hi,

Are you using run scripts in UI Policy? if yes use UI Type as All

piyushsain_0-1702031466929.png

If this does not solve the issue then this is an expected behaviour on the ticket form as mentioned by ServiceNow article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683191 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Piyush Sain