Field values are setting to empty

[KundrapakamH]

We have configured DevOps integration with servicenow.  when story is created in SN after few seconds few field values updating to empty. can anyone suggest what will be  issue 

[Rajesh Chopade1]

hi @KundrapakamH 

Check if any Business Rules, Workflows, or Flows are running after Story creation and clearing fields.

If there are any client scripts, UI actions, or background scripts running on the Story record, inspect their logic to ensure fields aren’t being cleared unintentionally.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh

[KundrapakamH]

Hi Rajesh,

I see only integration flows are running which are part on DevOps

Plugins 

[Ankur Bawiskar]

@KundrapakamH 

how is the integration working?

Which field values are getting set as empty?

Definitely some business rule, flow or integration is doing this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[KundrapakamH]

@Ankur Bawiskar 

We had installed Microsoft DevOps Plugin

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