Fields not responding after adjusting UI Policies to show and require some mandatory fields.

Jennifer Red · ‎11-27-2023

Any ideas? This is only happening on the SCTASKs of the catalog I just made changes to. I used a UI Policy to hide a bunch of fields from the Service Portal and then I used UI Policies to show the fields and make them mandatory based on answers to questions, etc. I'm unable to assign to a particular user, save anything in the work notes, comments, etc. Thoughts? I'm at a complete loss right now.

Arpan Baishya · ‎11-27-2023

Hi @Jennifer Red,

The underlying reason could be that the UI Policies you have configured are conflicting with one another. Please review them and make sure that the conditions they run on are not conflicting with one another. For additional troubleshooting, you may even consider deactivating one UI Policy at a time to see what difference it makes while the others are running. That would give you more clarity.

Let me know if this helps.

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Arpan Baishya · ‎11-29-2023

Glad to hear that. You are welcome. 😃