Interceptor cases are not showing in workspace
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11-29-2023 09:34 AM - edited 11-29-2023 09:35 AM
Hello! I have created few custom case types in Interceptor for when you are going to create a new case in sourcing request, according to the type of case that is necessary to create the case will direct the workspace to a form that is related to a particular table.
above one is from Procurement Workspace,
but its showing in normal form like below
However, I have not managed to see this reflected in the Procurement Workspace, I mean when from the Procurement Workspace you click on the New button, it does not showing case types.
But in PDI, when I create one custom case and it's showing in Procurement workspace.
the above one is from PDI and the case highlighted in yellow is created.
I tried in many way to find out the solution. Could anyone guide me on how to do it? I would be very grateful

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11-29-2023 03:22 PM
@Sivaprasath Please refer to this thread https://www.servicenow.com/community/developer-forum/how-to-work-with-an-interceptor-in-agent-worksp... and see if it addresses your issue.
Also the first screenshot you shared is from the legacy workspace and the one you shared from your PDI is from the configurable workspace.