Fill Out Change Risk Assessment opens a blank window

shivali
Kilo Contributor

‎03-17-2017 11:06 AM

Dear All,

I have enabled the Risk Assessment Plugin in our environment, configured a risk assessment, Assessment condition and Assessment Questions and Assessment Thresholds.

After submitting a change, on opening the Fill out risk assessment, it opens a blank screen. The questions are not there.

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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎03-17-2017 11:13 AM

Hello Shivali,



If possible, can you enable the demo data and check once.


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tombennett
Tera Contributor

‎07-06-2019 06:27 AM

Hi Shivali,

 

I have had the same issue.

 

To fix this I had to add a filter to each of the 'Metric Category' records listed under the 'Assessment Categories' related list on the Change Risk Assessment record. Seems if there is no filter then the questions do not show.

 

Hope this helps.

 

Metric category record:

find_real_file.png

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TrenaFritsche
Tera Expert

‎07-03-2020 02:37 AM

tombennett - 
 
Thank you for this response to this issue.  It has resolved my same issue that I was having!  I am unable to mark it as the correct solution as it wasn't my issue that I posted, but it did resolve mine!
 
Thanks!