Hi Team, I am creating a variable as Lookup Select Box and want to refer the field Name so drop-down shows Name value from Maintain item (Catalog items) table.I want to filter Name value based on Category = Application & Infrastructure, Active = True...
Hello,Kinda stuck on this and tired of beating my head against this particular wall. There are plenty of other walls in need of head-pounding.I need to make categories and subcategories mandatory on a UI Action called Escalate. I want the button to...
Hello, we are starting to use the ServiceNow Mobile app and I'm struggling to find the information I need to understand how System notifications relate to Push notifications on the ServiceNow Mobile app. We want to make sure that for every system no...
Hi - I would like to configure the forms in the Service Operation Workspace to mirror the fields that exist in the classic UI record. I noticed that there are two form views in SOW. For example, when you open an interaction record in SOW it opens the...
I have a catalog task that is partially filled out by the customer. The customer submits the request and it is routed to another person/group (field support). Once the field support receives the task I need them to fill in the other variables on the ...
Hello All,I have customised Work Flow for KB Article publishing, where two levels of approval will be triggered in review stage. Approval part is working fine, but for second level approvers email notifications are not triggering. I checked the notif...
Hello Experts, Requirement- In the catalog item, 3 variables are there1) Start time- date/time variable2) How many days- integer variable3) End time- date/time variable I want to do addition of Start time + How many days = End time, and set addition ...
Hi, While sending mail to servicenow instance its showing Mailbox full please try after. So how can i check the mailbox size and please help me how to resolve this error. Thanks,
Hello there. Not sure if this is the right forum to ask the question but does anyone know what ServiceNow's data retention period is? Any insight would be greatly appreciated.
Hello - I am trying to create a report calculating Duration on SCTASKS. The Duration and Business Duration are fields I can bring into my report. The Business Duration calculates, however the Duration does not, I'm using the SC_Task table and all my...
Hi all, We have a requirement whenever user clicks on new change request in related list from RITM for normal , emergency change variables on RITM should get populated in description. I tried using the script on OOB UI action but no result , Can an...
I am new to this...I have a report that is scheduled to run weekly. Is it possible to put the date range in the header or the title of the report?Currently it is "Weekly Incident Tickets - Team Name"They would like it to be "Weekly Incident Ticke...
HI Team,I want emergency change to follow normal change state transition.I have modified below script include:ChangeRequestStateModel_emergency Added code from ChangeRequestStateModel_Normal which has state transition to assess from new.But still no ...
Hi,For the Service Request Integration, I need to capture the variables and variable set values / answers (dynamically based on the current catalog used by the user ) and pass JSon to another instance. please help how we can capture the variables an...
Hello All, I wanted to retrieve attachments from third party tool and attach it into staging table as a attachment.I have created Rest message and written script to achieve this but I am able to map only data in staging table not actual attachment . ...