I would like to verify the identity of callers to my Service Desk before I provide them service for certain requests. We use the password reset process which includes functionality for QA verification, etc - I would like to build a process that all...
I'm a development student and I'm doing an activity that needs to extend a "student" table from the "user[sys_user]" table, but I can't find the option to extend it anywhere.I'm in a defined scope application (if that makes a big difference).
Hi All, I am looking to create a report if a incident at some point is update to P2 or created as P2 by a specific team. How can we achieve this? Thanks!
Hi Team,I have one IT checkbox variable on catalog item.If this is true only that time I want show quantity option to user.How can we achieve this.?
Hi,I am facing an issue with regards to the Templates in ServiceNow. So I have created a template in Global scope and gave the user as somebody else who can edit the template in the form. But when that person is trying to edit the Template body then ...
var inc = new GlideRecord('incident'); inc.addActiveQuery(); inc.addQuery('priority','<=',2); // using operators inc.addQuery('short_description','CONTAINS','sap'); inc.query(); while (inc.next()){ gs.print(inc.number +''+ inc.short_description); } ...
Hi,We have a requirement in which if there is no active member available in the group then workflow stay there. not move forward and generate task.Foe eg:- for ABC catalog item, if one group approval is there named XYZ but someone removed members fro...
We have created new catalog item, for that one we are triggering approvals, in that approver record we have some attachments, how to restrict those attachments to assessable or visible to only for approver
I would like to use filters to show/hide reports on the dashboard.For example, if there are reports 1, 2, and 3, you can use a filter to display only 1 and 2.If you know anything, could you please let me know?Thank you.
Dear,I hope someone can help me with creating a Catalog item that adds extra group types (from sys_user_group_type.list) to a given ServiceNow group.On my ServiceNow Request, the end-user needs to enter in a first field the ServiceNow group, where he...
Hello Everybody, I have a quick question, I've been looking around but didn't really find any answer. I have been tasked to make a service Catalog that is ONLY accessible in the backend (ITIL) so this will never show in a Service Portal. When submi...
Hi Gurus, if you have admin role your able to see price and total field order screen in both areas like SN and Service Portal, if not we need to hide those two fields. please post your thoughts Maintain cart layout not for this requirement because ...
Good Afternoon, Currently we are utilizing the Incident, Change and Problem table. I have a request that came in from HR and I wanted to know if it would be best practice to use the request table. This request would be a form that our managers can ...
Hello all, I have questions regarding flow designer and approvals. I would like to trigger line manager approval of Requested For person? How do I achieve this in Flow Designer?How can I trigger variable based approvals via Flow Designer? On the wor...
Hi Team,There is a use case such that through workflow we would be sending an automated notification to say "xyz" email id to perform certain task. The thing is if this "xyz" email id wants to send the confirmation over an email that it has complete...
