Hello - I have the following request:Create a customer satisfaction survey to go out everytime an INC is resolved.Requirements:- 6 questions- (with dependencies)- Depending on contact channel, 2 questions with have responses needed to be removed/cha...
Hello Experts, I want delete records from a table which are older than 30 days . I want to have records of only last 30 days and not older than that. I want to the perform this action every week on Sunday. what could be the best practice to implement...
I have a list collecter variable that currently is set to only display members of a selected assignment group. This is great as long as the group is in ServiceNow. Part of the build is for items that won't be an assignment group, but still uses the...
Hi All, Do we have any option to get the list of users who are not utilizing their fulfiller role on a period basis. Example:If user "A" has ITIL role but logs into instance on a daily basis but not utilizing the role "ITIL". Requirement:Is their a w...
Archive run state is remains active for some archive rules. Please see the screenshot below. Thanks in advance.
Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...
When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below. Is there a setting or configuration in ServiceNow to adjust the result? I would like t...
I recently created a new Catalog Item with two fields that require the user to enter PIN codes. Each has a separate Regex validation applied to it, one for 4 digits and the other for 6 digits. Once the item was in production, we realized that we wer...
I want to know where i can find the "Reason" variable , located on the cancel change request pop up
I have come across code that references sys_ids numerous times. These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id. Is this possible?For example, we retai...
How to activate or configure alert notification on mobile with 50%, 75% and 90% breach
HelloWould like to get some help on Flow Designer please.We have a Service Catalog Item with a date field variable, from this date field we need to create catalog tasks 5 months prior to the date value, so if the Date field is October 1st, catalog t...
Afternoon, all! We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions ...
When opening the Change Schedule we are getting this error: The error's full context is : TypeError: Cannot find function buildAncestorClassInfo in objectfunction () {...}. (sys_script_include.5d041e6767230300b410afa00585ef7e.script; line 73) The aff...
