Hi, How can we configure the available fields on Record information overview in Contextual side panel....for e.g. , here I want to hide the due date, price and quantity. also, attaching image for reference. Thanks,Jyothi
Hi, I have one catalog item which has 1 MRVS. This MRVS will initially display few CI relationships based on the input from user. Later, user has the feasibility to either remove or add a new row in MRVS. After the request is raised and marked Closed...
Hi All,Can someone please help me on the below query.After the incident is closed in list view it is showing state as closed, but when i opened a form it is going back to New state.
Hi Team,I've added some KB Articles to my favorites in the service portal. But when I am trying to open those KB Articles from "My favorites". But the records are showing from another KB article and its incorrect.This issue is affecting for all KB ar...
what is the definition of ServiceNow
Hi, In standard platform interface, when you click on a reference field, you get the New button. However, in Agent Workspace the New button does not appear. Is it possible to add it to the Workspace UI, I don't see an option for it. Please do let ...
My Requirement is in service catalog request we have two variables 1) reee_joiner_name (Type=Reference. Reference table is "sys_user")2)Location(Type=SingleLine Text)When we select the reee_joiner_name , Location will be autopopulate based on the re...
Users are adding mobile number to the user table on snow directly by themselves; however, the field data is missing after few months.Okta is integrated and it tries to verify data everytime the user is logged in to snow and updates. it only verifies ...
Hi All,I want to retrieve the value filled by the user while making request from any catalog.I am able to do it also, but while printing the value of that variable whose variable type is "LookUp Select Box", it is returning the output as "null". Here...
Hi All, I wrote aych BR to update field when any insertion or updation happens in record. BR is not updating record. Created fix script as well with same logic and it is working fine. Below is the code, Can someone please let me know where is the pro...
Hi All, Please help me on the below requirement.I have created NBD and 2BD relative duration.NBD-if the incident is raised at any time it should complete next business day at 6.302BD-if the incident is raised at any time it should complete 2 business...
Elapse Time:1.As per the requirement we need to create a feature for monitoring elapse time (time between state changes of alerts) to be made available for reporting2.then create a metric for acknowledge checkbox and state changes3.when state chang...
Hi All, I am struggling to remove Price, Quantity and Total from the Approval form. Please help in this. Thanks,Samiksha
Hello,I have a custom workspace, where the user is able to see the "Interaction" list. As shown below, the user can see the "Interaction" List with the items "All" and "Assigned to me". These are filters on the "Interaction" table, and are visible on...
Hello Everyone,I am trying to get difference between two dates in hours, but I have two diff dates format and not getting expected output.I have attached my code and dates format above.Date1 - 2023-08-12 17:53:59Date2 - Aug-14-2023 18:30:00Script-var...
