We have the following requirement with regards to users on watch list for incident tickets: Allow those in the Watch List of an incident ticket to be able to leave additional comments on Service Portal.Users in Watch list should not be able to change...
I need an auto generated review task for PIR(Post Implementation Review) and assigned to change Management Group.Please Help me to solve an issue
I Want to download the published version (preferably PDF) of all knowledge articles in Knowledge Bases. Is it possible if yes how to do it?
We have an issue in standard change proposal form, when we click on 'Request for Approval' UI action, ootb mandatory error message is getting displayed for change request values section. But when we click on save button, form is getting saved without...
Hi, I have created a knowledge base and have provided the owner and manager for that knowledge base.once clicking on Run User criteria Diagnostics related link and checked for the same that is same as the owner it shows "knowledge does not exist". ...
I am trying to filter records through before query business rule, in which the query has ^NQ (Top level OR) condition which is returning correct number of records but after applying any operation on list view like filtering it the results shown are n...
Hi all, I need some advice on how to make a variable (question) in a service portal form to be "bold". Thank you in advance for your suggestions. Kind regards,Wendy
Hi, Can anyone tell me how to create the filters that appear on workspace. Is it Elements filters?
I want to modify quantity type from drop-down to integer/string type so that user can input the quantity of items to be added into cart while requesting for item. Currently, ServiceNow is offering drop-down up to 10 items to choose as quantity. our s...
Can you have a query result in a KB article? Like a list of users who meet a certain criterion or anything else that can come from a simple query?
how to stop the SFTP integration/job i want to know how the SFTP integration will trigger ? i want to stop the SFTP integration temporally? Please help me
Hi, What I need to do is the following: User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to th...
since we have id badge to open interaction , how can we use scanning of laptop serial or nfc ? Does servicenow have any available module?
Hi Team, I want to add a widget to Knowledge base >> homepage new option under the drop down as "Knowledge Articles" How Can I add, any information would be help
Hi All , I have written the below business rule for the condition : 1) Check if the AG of the assignment group and the CI assignment group is same in the change request2) If same check the member who has approved the change request at the approval f...
