Hi, I have a field name URL in my catalog item which gets auto populated each time its dependant field changes, the requirement is to make this url field value clickable sort of a hyperlink instead of just displaying the link they want it to be a cli...
Hi, I have a catalog 'Add/Remove users from the group'.Using variables:1. Requested by2. Select request type: add/remove3. Group name4. Users to be added to the group5. Users to be removed from the groupMy requirement is when 'add' option is selected...
Hi All, We have a business rule on change request that runs on every update of CI, planned start date/end dates of a change request to check conflicts, I modified this to add 2 more fields to check conflicts.Something is running and adding conflicts ...
Hi Team, Is there any way to make glide_list / List type field making as clickable like reference type field in List view?
Hello! I am attempting to create a Request that a user can select multiple software from a list collector. If a user selects 3 different Software Models, I want it to send to all 3 of the Product Owners at the same time. As I currently have it, the a...
I have a field AQCC Name(u_aqcc_name) and the type of field is List type field(it's reference to 'u_aqcc' table) in Asset table and also the field AQCC Name(u_aqcc_name) will holds one or more AQCC Names data with comma(,) separated(like AQCCTest01, ...
Hello Everyone, I have a requirement where I need to provide Reopen option for incidents to end users on portal. We have this "Incident Standard Ticket Actions" OOB widget which already has the option of Reopen but it is not available on portal, only...
Hi All, I'm looking for ITSM suite Certification path.Can anyone please share the latest path in Now learning for this. TIA
My requirement is: By using 'Resolve' UI Action in Incident, While changing the state to 'Resolve' from 'Inprogress', Service offering field value should clear and assignment group/assigned to need to fill the service offering field. I am done this,...
Hi All,I want to send encoded data of attachment upto 5mb it is working fine , but i am sending client more than 10mb file it is not converting into base64encode as i am using dataAsString, please suggest me the internative of this my br is running o...
Hi Experts,I have a custom table name u_org_hierarchy with columns having ID, Name etc.Requirement: Auto generate the ID field whenever a new record is inserted in the table u_org_hierarchy and if the last record is 105 so the new record should be ge...
Hello, Currently when I complete a story, I send an email to the BA that it is ready for testing I need to create an email notification that goes to our Business Analyst alerting her that there is a completed story that is ready to be tested (Testin...
HI All, 1. I have a task where user would like all tickets that currently route from Group A to Group B, 2. And also no queue should be able to assign tickets to Group A except Group B, Group C and Group DAnd I tried looking the workflows to chang...
Hi All, Need help for the below requirement. we have custom table which is global and inherited from the task. here our requirement is we need to give access to field 1 and field 2 for an approver group. that means the approver group can be able to ...
I'm looking to report on an SLA's 'Business Elapsed Time', but the default groupings are too large (see screenshot attached). I'd like to reduce the intervals to '<2 hours', '<5 hours', '<8 hours' etc... Can this be done?
