Please how can I achieve the below report in ServiceNow.
scenario:
What one client has done is they created a matrix based upon the categories which need to be selected on all incidents and requests. From there they determine which ones would be Service Desk responsible and developed a field which they call FLR. This field in their reporting will either indicate TRUE if the categories selected on the ticket are Service Desk resolvable or FALSE if not. This allows us to filter to just TRUE and see how many we resolved.
