FirstName field value in customer_contact table is updating to blank by Guest/System after SSO login
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08-09-2023 01:01 AM
Hi,
After SSO login from SFDC to ServiceNow CSM Portal, the First name field value is set to blank/clearing the value by the guest/system user automatically in the Contact table(customer_contact). Normally this SSO login will use by the end-user contains (customer) role in ServiceNow.
I tried to debug the issue but not able to find the root cause. Please help me to find what the issue
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04-08-2024 04:39 AM
Hi Suman,
Is this issue fixed for you ?
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07-18-2024 10:19 PM
@Suman11 and @Nishant13
DO you have any solution for this issue, I am facing same issue, in sys_user table, first name value is updating to blank after SSO login for some users, its showing SAML failed something
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07-19-2024 12:18 AM
@shrutigite Issue is with the "Update User Record Upon Each Login" field(under user provisioning tab) value is true in the IDP provider. Make the field value to false resolves the issue.
