Flow based on variables for Service Catalog RITM
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3 weeks ago
Hello Team,
I have an issue related to flow. Help me to achieve this.
Once a request submitted, and RITM gets created.
We have two variables:(check box)
1) request approval
2) Approval not required
So, after ritm gets created, and if a user checks- "request approval" variable and save ritm it should go to approvals and once approved then catalog task.
If they select - "approval not required" and saves ritm it should directly create Catalog tasks.
Now, creation of approvals and catalog task is fine and working well.
Issue:
How we can make the flow waits till they select any checkbox variable on ritm level. so, once the check it should proceed further.
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3 weeks ago
yes it's possible for your flow to wait on variable update.
this link has approach from Anil lande on how your flow can wait till that variable is updated and once updated/filled, you can break the loop and proceed further, enhance it as per your requirement.
How can w use wait for condition in flow designer for variable?
Also an easier solution is shared there in the same above link
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader