Flow breaks when the state of catalog tasks are manually changed

sjjantz
Tera Expert

I have a flow attached to a Catalog Item which basically flows as noted below. If any of the tasks are manually changed to anything other than "closed complete", it breaks the flow, the fulfillers of this request need the ability to track the state of each task. I need to know how to modify this flow so that it will recognize when the first three catalog tasks all change to "closed complete" so the next approval request can be created.

 

Trigger: Service catalog

 

Actions

Get Variables from Catalog Item

Do the following in Parallel

-Ask for manager approval on Requested Item

-Create Catalog Task

-Create Catalog Task

-Create Catalog Task

 

If condition - If catalog tasks are complete

then - Ask for approval on Requested Item (different manager)

 

If condition - if both approvals are approved

Then - Create Catalog Task

If condition - if catalog task is complete

then  - Update RITM/Request Item Records

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