Flow Designer: 'Create Catalog Task' - need help to script the short description

[danielalexa]

Hi,

First time posting - I am looking for guidance how to correctly script a custom short description that shall pull the variable display text values correctly.

The variables: for simplicity renamed to "var1" and "var2"

What I have right now is currently throwing "undefined" errors:

return "License Request - " + fd_data._1__get_catalog_variables.var1.getDisplayValue() + " - " + fd_data._1__get_catalog_variables.var2.getDisplayValue() + " License";

This shall currently create tasks correctly yet show as "License Request - undefined - undefined License"

[prajaktakha]

Hello @danielalexa ,

With flow designer you can achieve this use case :

Suppose you have a catalog item called License Request with these variables:

Variable Type Example selected value

software	Reference	Microsoft Office
license_type	Select Box	Premium

Step 1: Trigger

Create/open your Flow.

Use:

Trigger → Service Catalog

Step 2: Get Catalog Variables

Add an action:

ServiceNow Core → Get Catalog Variables

Step 3: Create the Catalog Task

Add:

ServiceNow Core → Create Record

You can customize the short description then after the submission of catlog item output will look like this:

If you found this Helpful please Accept the Solution and mark it as Helpful.

Thanks,

Prajakta