Forced encryption on attachments

Kim Sullivan · ‎07-27-2023

Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.

ServiceNow support says this is OOB, but I can't believe this was intended.

#encryption

#crypto

#attachments

Kim Sullivan · ‎07-27-2023

HI told me to post on community and this was an OOB setting. I spent another 3 hours on it and figured this out --

update the optional_attachment_encrypt UI macro.

OOB config:

Updated:

You also need to comment out these lines:

View solution in original post

Kim Sullivan · ‎10-26-2023

Your macro looks fine. And on the system property, apologies, I was thinking of this one glide.attachment.encrypt_by_default. Set it to false. Update that and let us know if it worked for you.

Sadrudeen Ashra · ‎10-26-2023

I dont have the property glide.attachment.encrypt_by_default. when I tried to create it, I got the "Error Message

Not allowing set of unsafe property value: glide.attachment.encrypt_by_default=false
"

Kim Sullivan · ‎10-26-2023

hmm... you may want to open a case with HI on that or see if one of the ServiceNow employees on here will comment.

Nanditha Aitha · ‎12-13-2023

Hi Ashra,

I am experiencing the same problem like yours. Have you found any solution for this?

Thank you,

Nanditha

Sadrudeen · ‎06-25-2024

Sorry for late response. I completely forgot about my post.

I fixed it by disabling the table specified in the "Encrypted Field Configurations" (sys_platform_encryption_configuration_list).
I have disabled for the table incident and requested item (type = Attachment).

This fixed my issue attachment encryption issue.