Forced encryption on attachments

[Kim Sullivan]

Since upgrade to Utah, all our attachments are being encrypted.  In Tokyo and before there was a checkbox here to choose to encrypt.  That is now gone and none is not the default option.

ServiceNow support says this is OOB, but I can't believe this was intended. 

#encryption

#crypto

#attachments

[Kim Sullivan · Accepted solution]

HI told me to post on community and this was an OOB setting.  I spent another 3 hours on it and figured this out -- 

update the optional_attachment_encrypt UI macro.

OOB config:

Updated: 

You also need to comment out these lines:

[Sadrudeen Ashra]

I was looking for something like this and tried your solution, it worked and it defaults "None" but still it selects the encryption by default when the "Attachment" pop-up loads.
Even if we provide selected="Selected" it still goes for encryption. The only way is to select "None" and choose the attachment.

[Kim Sullivan]

Can you post your optional_attachment_encrypt UI macro for me to review? Also, please make sure you have updated the system property per Todd's post below.

[Sadrudeen Ashra]

 system property 'com.glide.encryption.enable_attachment_key_ui' = false , hides the entire dropdown itself and adding an attachment with no option selected again encrypts the file.
Attached file for your review.