Forced encryption on attachments

Kim Sullivan · ‎07-27-2023

Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.

ServiceNow support says this is OOB, but I can't believe this was intended.

#encryption

#crypto

#attachments

Kim Sullivan · ‎07-27-2023

HI told me to post on community and this was an OOB setting. I spent another 3 hours on it and figured this out --

update the optional_attachment_encrypt UI macro.

OOB config:

Updated:

You also need to comment out these lines:

View solution in original post

Kim Sullivan · ‎08-04-2023

@Todd Preece

Hey Todd - thanks for looking into it. I already have this property set to true.

Jeff Boltz1 · ‎10-18-2023

Has anyone had a case where attachments do not encrypt if the property com.glide.encryption.enable_attachment_key_ui'. is set to false?

Jeff Boltz1 · ‎10-20-2023

Additional property:

glide.attachment.encrypt_by_default

Export the XML before you mess with it as it can not be reverted. Check with SN first maybe?

Eugene Severi · ‎03-27-2024

We tried to update the glide.attachment.encrypt_by_default value to false all ways I could think of, they all failed.

In the end, support needed to set the property directly on the db on our behalf. Can confirm once changed it works!

Files which are attached to tasks i.e. Incidents using drag/drop will no longer be encrypted by default.

Kim Sullivan · ‎04-30-2024

Update to this -- when you use the REST step in Flow actions and choose Save As Attachment, the files are defaulting to encrypted, despite all the default encryption being turned off per this article. I don't see a way to change this and have a case open with Support on it.