Getting below highlighted errors on Portal,please provide valuable suggestion to resolve the issue

[Ram141]

Hi All,

I got a bug where on portal the below error message is displayed on portal when we open the portal, please suggest how to resolve this issue.

As I'm new to portal development please help me with the approach.

Server Script written on Widget:

(function () {
    data.ACTION_TODO_COUNT = 'update_todo_count';
    data.ACTION_LOAD_CASES = 'load_cases';
    data.isMobile = gs.isMobile();

    data.isVAActive = new GlidePluginManager().isActive("com.glide.cs.chatbot");

    data.chatSupportEnabled = new sn_hr_sp.hr_PortalUtil().isChatSupportEnabled();

    //Load To-dos count
    if (!input || input.action == data.ACTION_TODO_COUNT) {
        var myTodosCountObject= new sn_hr_sp.todoPageUtils().getMyTodosCount();
        data.todoCount = myTodosCountObject.todoCount;
        data.todoCountLabel = gs.getMessage("{0} to-dos remaining");
        data.recordWatchers = myTodosCountObject.recordWatchers;

        // avoid consecutive calls 
        if(input)
            return ;
    }

    data.isHrCoreActive = GlidePluginManager().isActive("com.sn_hr_core");

    if (data.isHrCoreActive && gs.getProperty('sn_hr_core.esc.create_hrprofile.override', 'true') === "true") {

        // HR Profile
        var hrProfileGr = new GlideRecord('sn_hr_core_profile');
        hrProfileGr.addQuery('user', gs.getUserID());
        hrProfileGr.setLimit(1);
        hrProfileGr.query();
        if (!hrProfileGr.hasNext() && gs.getUserID() && new GlideRecord('sys_user').get(gs.getUserID())) {
            hrProfileGr.setValue('user', gs.getUserID());
            hrProfileGr.insert();
        }
    }

    // populate the 'data' object
    data.link = '?id=hri_user_profile&sys_id='+ gs.getUserID();

    // Defines the support queue ID that will be linked to by the Live Chat link in header
    data.login_page = $sp.getValue('login_page');

    var menu = $sp.getValue("sp_rectangle_menu");
    //Initialize menu objects
    data.sub = {};
    data.top = {};
    data.sub.menu = $sp.getWidgetFromInstance(menu);

    //Copy sub menu to top menu, we want cart up top and menu items in the sub nav

    data.top.menu = JSON.parse(JSON.stringify(data.sub.menu));
    if (data.sub.menu && data.sub.menu.data) {
        data.sub.menu.data.replace = true;
        // Hide login if menu already has link to login
        data.hasLogin = false;
        if (data.sub.menu.data.menu.items) {
            for(var i in data.sub.menu.data.menu.items) {
                var item = data.sub.menu.data.menu.items[i];
                if (item.type == 'page' && item.sp_page == data.login_page)
                    data.hasLogin = true;
            }
        }
    }

    var configOptions = JSON.parse(data.top.menu.options.widget_parameters);
    data.hideSearchOnHomepage = configOptions.exclude_search_on_homepage.value;

    if (data.hideSearchOnHomepage) {
        data.homepage = $sp.getValue('homepage');
        var gr = new GlideRecord('sp_page');
        gr.get(data.homepage);
        data.dashboardSuffix = gr.getValue("id");
        data.portalSuffix = $sp.getPortalRecord().getDisplayValue("url_suffix");
    }

    // Analytics
    data.analyticsSupportEnabled = new GlidePluginManager().isActive('com.sn_content_analytics') && new GlidePluginManager().isActive('com.sn_content_delivery') && !sn_cd.cd_ContentDelivery.isContentPreview($sp);

    //Clean up items that don't belong

    data.sub.menu.data.cartWidget = {};
    data.sub.menu.options.enable_cart = false;
    data.sub.menu.data.showTours = false;
    data.top.menu.data.menu.items = [];

    data.loginWidget = $sp.getWidgetFromInstance('login-modal');
    var typeAheadOptions = {};
    typeAheadOptions.refresh_page_on_search_submission = false;
    typeAheadOptions.title = gs.getMessage("Search the portal");
    if($sp.isAISearchEnabled())
        typeAheadOptions.disable_all_suggestions = ($sp.getParameter('disableAllSuggestions') == 'true');
    data.typeahead = $sp.getWidget('typeahead-search', typeAheadOptions);
    data.avatarDropDown = $sp.getWidget('profile-with-drop-down',{"profile_url": data.link, "show_xs_avatar": false});

})();

 Thanks,

[Mohith Devatte]

Hello,

Can you share the screenshot of the server code of the ESC Header widget ?

[Ram141]

Thanks for the reply,Please find Server code in the updated description.

[Ram141]

Please find attached Console element screen shots.

[Ram141]

When i clicked on ' JavaScript error Cannot read property "value" from undefined
outputToConsole @ js_includes_sp.jsx?v=05-18-2022_0922&lp=Mon_Jan_10_13_28_45_PST_2022&c=19_170:46600' it redirected to the Console Error 2 screen shot.