Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

n00b question - Computer Rooms and Data Centers

Can someone help clarify the suggested use of the "Computer Room" and "Data Center" items in the CMDB? I see that there are soem pre-seeded relations between them, but they don't seem to work the way I thought they would. In our scenario, we have a s...

Jim C_1 by Tera Contributor
  • 2790 Views
  • 3 replies
  • 0 helpfuls

Show tasks by requested for user

I am working for a company that wants to employ a New Call feature for their service desk. Service Now Guru has such an app. for download (for which I thank them mightily) But one of the requirements our end users have asked for, is that when you ins...

Baggies by Kilo Guru
  • 2677 Views
  • 13 replies
  • 0 helpfuls

issue with attach knowledge base articles to incident

I am trying to attached knowledge base articles to incidents. So I search by the book icon at the end of the short description line and then open one of the articles, there is an Attach to incident button. Once I am done this and saved, I am not seei...

cshriya by Kilo Explorer
  • 3128 Views
  • 6 replies
  • 0 helpfuls

dot walking to update subject in email template

I am looking through code written by someone else that is used within the Service catalog, and I can't find what table the variable is stored in to properly format my dot walk syntax.My situation is that I have a variable, outr_design_synopsis, that ...

dline by Giga Contributor
  • 2062 Views
  • 3 replies
  • 0 helpfuls

Export all data in an application

I searched for this topic but did not find anything. Is there any way to export all of the data in an application out of the system and reimport the data later?What happened is that we allowed some people to play with the GRC module in our developmen...

tjschmitt by Tera Guru
  • 2058 Views
  • 3 replies
  • 0 helpfuls

Modify journal field entries?

I'm looking for a way to modify and/or delete journal field entries. I started by creating a reference field to the task on the sys_journal_field table. I was then able to add it as a related list. However any modifications to the text did not reflec...

gaidem by ServiceNow Employee
  • 5839 Views
  • 12 replies
  • 0 helpfuls

Using a workflow On CMDB

Has anyone ever used a workflow on the cmdb_ci table to get approval for a CI prior to setting it to active? I got requirements yesterday stating that there should be an approval process for CIs but not sure what effects may arise. I see that on the ...

ychick by Kilo Explorer
  • 2287 Views
  • 3 replies
  • 0 helpfuls

Created and Opened date/time fields automatically changing

I've created an ticket with ServiceNow for this, but also wanted to post here, in case someone else has seen this.After upgrading to Berlin (patch 3, hotfix 1), we've noticed that everytime a Catalog Task is updated, the values in the Created (sys_cr...

Sabrina10 by Kilo Guru
  • 1615 Views
  • 2 replies
  • 0 helpfuls

Help with Change Request Lead time

So our Change Manager wants me to update our Change Requests "The general lead-time is 10 days and anything from submit date to planned implementation date that is less than 10 days technically is an expedited change. Is there a way we can create sys...

UI Action to Create a Record in another table

Hello,I am wanting to create a new Release record off the back of an Incident. I have therefore written the UI Action below however it appears to take me back to a list of all Incidents therefore my UI Action is not working correctly, its not even cr...

Invoke by Kilo Contributor
  • 5670 Views
  • 14 replies
  • 0 helpfuls

Customizing Resolve Incident button (UI Action Resolve_Incident)

I am trying to change the behavior of the Resolve Incident button:Right now, it changes the Incident status to Resolved AND closes current Incident form (back to the list of incidents).I want it to just replicate what would be the action of changing ...

gspiegel by Kilo Contributor
  • 2754 Views
  • 4 replies
  • 0 helpfuls