ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Interceptor page to open in correct change type.

For some reason, I can't get Normal change request to open correctly from interceptor.  When clicking new, and selecting Normal Change, it used to autopopulate Change Type to Normal.  Currently, it's not longer working.  Function still works for E...

iamright by Giga Contributor
  • 2510 Views
  • 11 replies
  • 1 helpfuls

Resolved! Email notification triggered by System update

I need to set an email notification condition so that the notification is not triggered if the incident was updated by "System".   I've tried using "Updated by is not System" but the notification is still being triggered.   Any ideas?

dancross by Kilo Explorer
  • 1903 Views
  • 3 replies
  • 1 helpfuls

Resolved! Catalog Item Scope

Hello, I am creating a new Catalog Item that will include a workflow on the sc_req_item table.I began building the Catalog Item by first creating a new Application such that it can be within a separate application scope.I then noticed that I can't ad...

Katie A by Mega Guru
  • 3769 Views
  • 4 replies
  • 0 helpfuls

Resolved! Connect Support chat without login

We recently implemented the support chat function in Fuji. It is working well for us and I wish we'd done it years ago! We're looking towards implementing the newer version of Connect Chat in Geneva.Now that we're in production, we're getting asked i...

Unable to Find Assets in the Asset Table (alm_asset)

Hi All, For some reason I'm not able to find (some) assets in the Asset Table. I see them when I search for them (using the Search field), please see screenshots below.Example: Configuration Item LT-B02885Using the seach field I find the following:I'...

find_real_file.png find_real_file.png
jesusreyes by Giga Contributor
  • 1665 Views
  • 6 replies
  • 0 helpfuls

Run SQL statement

Hi, Is there a feature in ServiceNow where I can run a SQL statement on any table. The reason is I need to verify if the records I added/modified were correctly done in a table. Thanks in advance for any response.

aaustriaco by Kilo Explorer
  • 10847 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to remove / hide the Back Button and Attachment (paperclip) Button from the Top Bar of my Record Producer Preview Item (form)?

Hello, My custom application has its record producer (a colleague of mine created it). It serves as a registration form for none users. If I click on its Preview Item — the form pops up. Its Top Bar contains two buttons: Back & Attachment (papercli...

CommunityForm.png

KT(Knowledge Transfer) Plan

Hi All,We are starting ServiceNow trainings for the new team members in our organization.We need KT plan right from the basics, could you all provide me with what all topics are required which needs to be covered in this KT plan for fresher's.Any fee...

Ibaa_Shoheb by Tera Contributor
  • 3223 Views
  • 1 replies
  • 1 helpfuls

Best Practice - When to open Problem ticket?

Good day!By default, ITIL user can open Problem ticket from an open incident ticket. Is this consider best practice? Should we expect the team to work on an incident and try to meet the SLA by restoring the service? Both will start counting time towa...

JLeong by Mega Sage
  • 1793 Views
  • 1 replies
  • 1 helpfuls

Resolved! Having checkboxes in survey pre-selected

Hi,I am building a daiy checklist using the ServiceNow survey designer, and have come across two (hopefully) minor issues, and I'm not sure if they can be fixed so would love to hear other people's solutions for this.- How do you create a "category" ...

Ahmad6 by Giga Expert
  • 1647 Views
  • 3 replies
  • 0 helpfuls

SAML logout error

We have setup the SAML - Service Now integration and enabled SSO.Whilst there are no issues with the SSO login, we get the "SAML error message" when the system auto logs out a user due to inactivity.Note that we see the intended logout page when we m...