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Getting email even after RITM is closed

Shivani_singh
Tera Contributor

‎01-08-2025 09:49 AM

The User is getting email even after the Ticket is closed.
What changes should i do that it will not trigger when the ticket is closed.

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11 REPLIES 11

AndersBGS
Tera Patron

‎01-08-2025 12:53 PM

Hi @Shivani_singh ,

 

Have you verified why the user is getting email after the ticket is closed?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Shivani_singh
Tera Contributor
In response to AndersBGS

‎01-08-2025 09:32 PM

Because of the Notification triggered.

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Ravi Chandra_K
Kilo Patron
In response to Shivani_singh

‎01-08-2025 10:11 PM

Go to the exact notification from email, and see the trigger conditions.

 

Then you can find why the email is triggering.

 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

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Shivani_singh
Tera Contributor
In response to Ravi Chandra_K

‎01-08-2025 11:03 PM

Have attached the screenshot of the exact notification which is being triggered.

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