Getting error message "Address not found" when i'm trying to approve/reject Change in SNOW

[Subash G]

Getting error message "Address not found" when i'm trying to approve/reject Change in SNOW , How do i fix it ?

Below error

Address not found

Your message wasn't delivered to dev62805@servicenowdevelopers.com because the address couldn't be found, or is unable to receive mail.

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The response from the remote server was:

550 5.1.1 <dev62805@servicenowdevelopers.com> Recipient not found. <http://x.co/irbounce>

[Jaspal Singh]

Hi Subhash,

Make sure the mail was sent to ServiceNow from the same email address to which approval mail was triggered. 

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Subash G]

Hi Jaspal, Thanks for your reply, Even though I'm using the same email to which approval/reject mail was triggered , Still it not working, Any idea where i need to take a look at it ?

[mittubhai]

Use <dev62805@service-now.com> instead of <dev62805@servicenowdevelopers.com> . That will work. I faced the same issue. Its working for me. For more info check email accounts -->SMTP.