Hello, I am working on a requirement where I need to give read access to records. These records contains 'Application' field and applications contains 'RTM' which points to user table. I need to give read access to the user for records if logged in u...
Hello All,We have made a slack integration through the spoke. The requirement is that after submitting the catalog item(related to the asset information), the asset information in slack should be updated. They have a channel in slack, and using our i...
Hi Team, I had a business requirement like, How to return list of latest 1 incident record based on caller.Means, If Abel Tuter is having 8 incidents, I want the latest one incident. Please help me with the approach. Thanks in advance! Regards,Hasee...
Hi, I calling a script include from scheduled job, but some records are not getting updated. I am thinking its due to huge data, there are around 4 lakh records and some are not being updated. So, I am planning to create a fix script and execute it f...
Hi,How to create validation for the below mentioned field it should accept only time(8:00AM to 05:00PM) I have a Create incident Record producer which consists of field:Opening and closure time on Monday (sample add 8:00 AM to 16:00 PM) if the same f...
Hi,I read in documents, item designer is going to be no longer supported. So, Is there any alternative app for that ? Thanks,
How was the transition from legacy workflow to flow designer. Would you rate it easy to learn comparatively? Also these days heard about cicd for deployment of update sets from one instance to other , do you see any benefit of it from manual process...
Hi all,Hope everyone is doing great.. Requirement : There is a catalog item variable and an email notification (containing email script which is redirecting the people to catalog item through a link on notification). So "I need to make this specific...
Hi,In Service portal I want to implement a Chat support window in the portal which is already available in the existing portal.Please help me out the steps to implement the same in new portal. Existing portal: New portal: Thanks,
We have a notification which uses a 'email script' to notify approvers of a Request awaiting their approval. The problem is other than the requested item name, short description & description the notification does not tell the approver what variables...
Hi, I have been asked to investigate if there is any way of preventing incidents which are resolved from being automatically reopened if the customer replies to say thanks. At the moment if a comment is added by the customer the tickets reopen regar...
Hi all, I am new to ServiceNow and have been hearing a lot of positive things about this software, It will be helpful if I get any guidance on where and how to start learning ServiceNow. Also, I am preparing for CSA Can you help me with exam question...
We are implementing our password reset module but running into an issue when setting the Security Question Properties. We have set the Number of security questions required at enrollment to a number other than 3 but it still only ever gives three as ...
While importing the excel it will creates two table records. Our issue is how to set 1st table field value to 2nd table field.Two tables are1. ITS Planned Task2. Log effortsOur Requirement after creating its planned task it takes the value of task it...
Hi Developers,How do I configure the Agent Assist to display only specific KB articles? For example, I want to only display Hardware category KB articles. Please refer to the screenshot below. Thanks
