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Dictionary Override related list is not visible

Dear All, I want to override 'calculate_duration' field in Requested Item table, which inherits this field from task table. I am not able to see "Dictionary Override" related list in work instance. However, it is visible in my personal instance. I ch...

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Print Case - download/print pdf using API?

Hi everyone,Is there any way to get Case history saved locally using API request? Similar as downloading case attachments?The case history view can be accessed using <servicenowInstance>/now/print/ticket/<table>/<case_sysID> but I m having trouble do...

AleksandraK by Tera Contributor
  • 363 Views
  • 1 replies
  • 0 helpfuls

Problem Task associated with multiple projects

I have a situation with a customer where they are requesting that multiple problem tasks are associated with the same problem. I have told them this is not best practice.  I have explained that the Problem is the Parent, and the PTASK(s) the child of...

Amanda37 by Tera Contributor
  • 377 Views
  • 3 replies
  • 1 helpfuls

Resolved! Explanation of Status Fields for Incident Management

What is the difference in the status fields of Resolved and Closed, or difference between Pending and In Progress? Better still is there a generic definition of all the fields under "Status"? thanks much.

billr by Kilo Contributor
  • 14602 Views
  • 8 replies
  • 3 helpfuls

Reports

How to create a report with no. of times each user logged in last 30 days What i have done so far is :But i need to show number of times each user logged in last 30 days, Please guide!! Thanks!!

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spectura77 by Tera Contributor
  • 253 Views
  • 4 replies
  • 0 helpfuls

Resolved! Displaying value into Field using Client Script.

 Hi Everyone, I am trying to display the value on stakeholders table that is currently related list into Project.  Which i want to display the value using client script on this below field. Can you check this below code ?   function onLoad() {var PO ...

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Setting default font in Knowledge article HTML fields issue

I have kept the default value as required in the HTML field of KA, it is working fine when I create KA from the new button but it is not working when creating Knowledge from the Problem record by clicking Create known error article default font is se...

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Kishor O by Tera Sage
  • 265 Views
  • 1 replies
  • 0 helpfuls

Catalog Item Request Redirection to RITM

We are currently trying redirect all the catalog item submission to particulary the Requested Item ticket page skipping the request summary(order) page over portal.We have a custom "Submit" button used in this case where I am making the below changes...

Multiple Email Setup in ServiceNow

Hi all,  Our ServiceNow is setup to send and receive emails to and from our Service Desk email address.   We now have another business unit joining our instance and need to incorporate their email address to separate their requested items from the Se...

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