glide.ui.session_timeleft - Query

[Vipin Murugesan]

As per the Servicenow Configuration

Having value in glide.ui.session_timeleft the property there will be prompt displayed for the users to extend their session.

But no prompt is visible in native & portal view. Any idea why prompt is not visible ? 

Have configured glide.ui.session_timeout to 30 minutes.

Thanks in advance.

[Amit Verma]

Hi @Vipin Murugesan 

Please check if system property "glide.amb.session.timeout.multisso_custom" is not set to false as mentioned in the below post:

https://www.servicenow.com/community/next-experience-forum/how-to-disable-polaris-security-time-out-...

Also, check if system property "glide.ui.session_timeleft" is not set to zero. Refer https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/user-sessions/c...

Thanks & Regards

Amit Verma

[Vipin Murugesan]

Hi Amit,

Thanks for your suggestion, but there is no popup appeared in Native UI,  UI16.

glide.ui.session_timeleft is set to 2.

[Amit Verma]

Hi @Vipin Murugesan 

Please have a look on the below support article. May be it is helpful for your query.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1437660

Thanks & Regards

Amit Verma

[Vipin Murugesan]

Hi Amit,

In this article, It speak about the session timeout popup, 

with this property glide.ui.session_timeleft - Popup which will appear before the timeout to extend the user session.

Which is not displayed.