GlideAjax not calling Script Include on Catalog Item submit (Service Portal)

[NikhithaNikki]

Hi all,
I’m facing an issue while trying to create a Hardware Disposal Order from a Catalog Item (Service Portal / Employee Center) using GlideAjax, and I’m hoping for guidance on the correct approach.
Requirement

On catalog item submission, create a record in sn_hamp_hardware_disposal
Pass values like Stockroom and Location from the form
Use a Script Include (AbstractAjaxProcessor) to handle record creation

What I Implemented

Created a Client Callable Script Include in the sn_hamp scope extending AbstractAjaxProcessor
Calling it from a Catalog Client Script (onSubmit) using GlideAjax

client script

function onSubmit() {
var ga = new GlideAjax('QuestHardwareDisposalOrder');
ga.addParam('sysparm_name', 'createDisposalOrder');
ga.addParam('sysparm_stockroom', g_form.getValue('select_stockroom'));

ga.getXMLAnswer(function() {
g_form.submit();
});

return false;
}

script include

var QuestHardwareDisposalOrder = Class.create();

QuestHardwareDisposalOrder.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    createDisposalOrder: function() {

        gs.log('[Nikhitha] createDisposalOrder called');

        var stockroom = this.getParameter('sysparm_stockroom');

        var location = this.getParameter('sysparm_location');

        var dis = new GlideRecord('sn_hamp_hardware_disposal');

        dis.initialize();

        dis.stockroom = stockroom;

        dis.location = location;

        dis.assigned_to = gs.getUserID();

        dis.insert();

        return "Disposal Order Created: " + dis.number;

    },

    type: 'QuestHardwareDisposalOrder'

});

Issue

The catalog item submits successfully
But the Script Include is not called
No logs appear (gs.info does not log)
No record is created in sn_hamp_hardware_disposal

[GlideFather]

Hi @NikhithaNikki,

what do you have here in your script include?

Silly question - what about scopes?

[NikhithaNikki]

The script include I have "accessible from this application scope only" but I also calling it from the same scope and same scope I have created script include.

[yashkamde]

Hello @NikhithaNikki ,

Please check SC is returning something, even though gs.log not called  :

var ga = new GlideAjax('QuestHardwareDisposalOrder');
   ga.addParam('sysparm_name', 'createDisposalOrder');
   ga.addParam('sysparm_stockroom', g_form.getValue('select_stockroom'));
   ga.addParam('sysparm_location', g_form.getValue('location'));

   ga.getXMLAnswer(function(response) {
      alert('script include returned: ' + response);
       return true;
   });
 

If my response helped mark as helpful and accept the solution.

[NikhithaNikki]

No it's returning nothing,not even script include getting called and I written onsubmit catalog client script in that written glideajax