Global Industry Standards for Change Management KPIs

[tanveer]

What are the KPI Target as per Global Industry Standards for below CM KPI's ?

• % of successful changes by Priority
• % of changes with very high and high risk that cause an outage or disruption
• % of changes that are implemented on time planned vs actual implementation dates
• % of unsuccessful/failed changes
• % of Emergency Changes

[Community Alums]

What is the actual question here?

What you want to achieve?

[tanveer]

For eg : Refer in bold, i am looking for such global targets which are being followed globally

• % of successful changes by Priority (Global Standard KPI is 95%)

[Community Alums]

Hi,

Refer to this doc from ServiceNow : https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/perf...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi,

Glad to see my answer helped You. 
Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep