Resolved! Require at least 1 row on multi-row variable set
We are using a multi-row variable set on our catalog item and we need to require the user to enter at least 1 row before he can submit the catalog item. Any ideas for this?
Forum Posts
SLA Breach Time
Hi All, I am trying to get my head around this ticket. The ticket actually breached on 27/11/2017 at 15:18 on a 2 hour SLA. However the Breach time showed is incorrect: INC0214656Date Time Opened27/11/201713:18:38Original Breach Time 27/11/201...
Visual Task Board refresh
Is there a way to set the refresh rate for a Visual Task Board?
How do you import date fields from excel?
I've been sifting through the Importing articles on the wiki, and trying various settings, but I'm still not having any luck. I want to import a number of tasts and set the Opened date field.In excel, I've tried using various date formats, the Genera...
Hide variable through onchange client script
Hello All, I want to hide variable when selecting the request.I have written below client script but its not hiding if I select the value again For example,If I select Add the application new application will come but when i select retire applica...
Report for average incident resolution time
Hello all, good day! I am confuse with the table use for incident resolution time calculation, there is two way i see so far , but i am not sure which one i should use , which is correct one. Report 1: Table = Incident [incident]Aggregation = Average...
Resolved! Recurring Incidents Report
Hello. I want to create a report that should show me all incidents that have been created the last 31 days. Conditions should be, group by CI(Customer ID), and it should only show groups with 5 or more Incidents in them. Anyone have any tips for me...
Change UI Action button label onLoad
Hello there! We have a UI action button called 'Close Task' on sc_task table. But just for one Catalog Item Task, I want this to be renamed as 'Close/Approve' (something like - if catalog item is xyz, then label should be 'close/approve' else remain ...
How to delete a view? Getting message "Table name xxxx already exists"
I deleted a view today and I need too recreate it, but when I try to create the view I get a message saying that "table name xxxx already exists" (where xxx is the view table name). I can not find this view in the list view, or in the dictionary; but...
Creating standard change template from workflow
Hi All, I wanted to create the standard change template from workflow. The workflow is triggering for one of the catalog item where all the required information are captured. I have created the below script to create standard change template and temp...
Resolved! Parent Link on Service Catalog Task [sc_task]
Build: London I have service catalog tasks [sc_task]. Which are children of my request items [sc_req_item]. Which themselves are children of requests [sc_req]. In the OOTB instance, an SCTASK has a reference field, which allows for lookups and it h...
Resolved! Workflow approval email
Hi, In several of my workflows i have an approval user step that triggers an approval to the assigned person. This can be for changes/incidents/KB articles etc. What im trying to understand is where is it dictated which email is sent. This is for a ...
Resolved! Deliver to (shipping address) in Service portal cart
Client want to auto populate Deliver to address for the user. Currently it is empty in Service Portal.This is working from navpage , Isssue only with Service Portal.I tried to modify SC Shopping Cart Widget, it is working when we change requested for...
Resolved! How can I create variable conditions for an OnSubmit catalogue client script?
How can I create an OnSubmit catalogue client script (applies to a cat. item, UI type: Mobile/SP), but ONLY when let's say variable A has value X, and variable B has value Y on this cat. item? Technically I need a script that is first OnCondition and...
Populate value of sc_req_item item from Catalog variable
Is there a script where I can take the value that user enters in Requested Item variable and populate that value in a sc_req_item field Thanks
