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Best practices for security access request catalog items

Hello - I am looking for recommendations or best practices when designing catalog items. I am working on designing service requests and trying to decide a consistent approach for requesting access or security roles to different applications or system...

Kyle29 by Tera Contributor
  • 1439 Views
  • 1 replies
  • 0 helpfuls

How the user can access snow?

I created an user profile manually in service now. I provide a temporary password and when the user try to access snow received the following error: AADSTS90020: The SAML 1.1 Assertion is missing ImmutableID of the user How I can resolved that?  

Resolved! SLA Breach Email

Currently running Kingston Version    One of our service desk analysts just received the below email and I am unsure why as the INC its connected with has not breached and is not near  How do i turn of these emails?  

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Sylvia2 by Giga Contributor
  • 2015 Views
  • 3 replies
  • 1 helpfuls

Resolved! Reset to Service Portal Defaults

I enabled the Service Portal plugin (as we were on Express and we were migrated to Enterprise Jakarta) and we were recently upgraded to Madrid. We want to take advantage of the Madrid layout of the Service Portal. Yes, there is a difference, particul...

Mike_Bk by Kilo Expert
  • 2196 Views
  • 2 replies
  • 2 helpfuls

Transform map to avoid insert

HI All, I am trying to update value in location table based upon address, city, state, zip. In a transform map i make all 4 field coalesce = true. I want to update my record if my coalesce conditional match or else it should not record any new record...

Delegate approvals for Change Management

We have CAB members who are going on vacation and need to delegate the approval process to a member of their team. When they create a delegate through their profile, the delegate is not receiving any notification of the Change that requires their app...

kevin_cole by Kilo Contributor
  • 2823 Views
  • 2 replies
  • 0 helpfuls

Resolved! Changing Assignment Groups name Best Practice

Hi there,  I am wondering what the best practice would be to update Assignment Groups names.  We have an LDAP listener pulling groups and users into ServiceNow, which is working great.  What happens though when an org change occurs and Assignment Gro...

Set a variable with default value based on another variable

Hi, We need to set up one variable with different values based on another variable on the joiner form. Variable "Team"  type select box . if select box is IT.  then another variable "shareddrive" of type " multi line text" will show default value as ...

bijender1 by Tera Contributor
  • 2675 Views
  • 7 replies
  • 1 helpfuls