Global Industry Standards for Change Management KPIs

[tanveer]

What are the KPI Target as per Global Industry Standards for below CM KPI's ?

• % of successful changes by Priority
• % of changes with very high and high risk that cause an outage or disruption
• % of changes that are implemented on time planned vs actual implementation dates
• % of unsuccessful/failed changes
• % of Emergency Changes

[Aman Kumar S]

These are the ones that you have available OOB(comes with Change management plugin(com.snc.pa.change).

Number of changes closed before planned end date	Pre-Kingston
Number of reassigned open changes	Pre-Kingston
Average implementation time of closed changes as % of urgent changes	Pre-Kingston
Average reassignment count of closed changes	Pre-Kingston
% new high- risk changes	Pre-Kingston
% of rejected changes	Pre-Kingston
Change backlog growth	Pre-Kingston
Number of open changes	Pre-Kingston
% of open changes reassigned at least once	Pre-Kingston
Average age of open changes% unsuccessful changes	Pre-Kingston
Average re-assignment of open changes	Pre-Kingston
Number of closed changes rejected	Pre-Kingston
Number of new changes	Pre-Kingston
Average close time of changes	Pre-Kingston
Summed age of updated since of open changes	Pre-Kingston
Number of closed changes	Pre-Kingston
Average age of updated since of open changes	Pre-Kingston
% of open changes before planned end date	Pre-Kingston
Number of new emergency changes	Pre-Kingston
Summed duration of closed changes	Pre-Kingston
Summed implementation time closed changes	Pre-Kingston
% of new emergency changes	Pre-Kingston
% of changes closed before planned end date	Pre-Kingston
Number of open changes before planned end date	Pre-Kingston
Summed age of open changes	Pre-Kingston
Number of unsuccessful changes	Pre-Kingston
Number of open changes after planned end date	Pre-Kingston
Summed re-assignment of open changes	Pre-Kingston

[tanveer]

Thank you Aman for quick response. Actually im looking for below details as mentioned in BOLD

• % of successful changes by Priority (Global Standard KPI is 95%)

[Aman Kumar S]

There is no Global standard as such, it depends upon your organization's goal.

Lets say, you will evaluate your current KPIs, say its 60%, then you eventually set your goals and objective and define OKRs to reach 80% or more, and take decisions in order to attain this.

But if you say any hall mark number is there, then answer would be no.

[Aman Kumar S]

@tanveer 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂