Global search not displaying short description in Global Search Results

[malavyak]

Hello Everyone,

We have upgraded to Vancouver recently. Post upgrade we started noticing that global search results are not displaying incident short descriptionin as title.

Did anyone experienced this and any suggested fix?

[Eswar Chappa]

Hi @malavyak ,

Please have a look this solution,This might helps you.

https://www.servicenow.com/community/developer-forum/global-search-is-not-returning-results-and-only...

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

[AnveshKumar M · Accepted solution]

Hi @malavyak 

This might be caused by the form view called text_search.

Check this ServiceNow KB article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683219

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[malavyak]

@AnveshKumar MThanks for the solution.