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Global Search results differ between email and user's name

glj0892
Tera Expert

‎05-02-2023 03:27 AM

When I use the Global Search result to display records using a user's Email/UserID, it displays less results than if I were to use their full name. 

 

Searching their email brings up 3 related incidents, 1 interaction, and their user record

Searching their name brings up 10 incidents, 11 interactions, and their user record

 

I cannot seem to find the property or configuration that determines the results for the keywords used to search. Is this configurable?

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1 REPLY 1

Not applicable

‎05-02-2023 03:55 AM

Hi @glj0892 ,

Please refer to the Doc : Search settings filter and group global search results by table 

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