What is the difference and execution behavior of Routing Policies and Triggers in the Jira Spoke

[Kishor O]

• The exact execution order of Routing Policies vs Triggers
• How routing policies influence trigger evaluation
• Best practice for deciding logic placement (routing policy vs trigger)
• Scenarios where triggers may not fire due to routing configuration

[abbasshaik4]

Hello @Kishor O,

Please refer to the link's below:
https://www.servicenow.com/community/servicenow-ai-platform-articles/integration-with-jira-using-jir...

https://www.servicenow.com/docs/r/integrate-applications/integration-hub/jira-spoke-v3-0-2.html?cont...

If it is helpfu, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik