Group Manager unable to add members to group which has a Parent group link

[Michael Galang]

Hi Experts, 

We have applied the configuration as suggested in the link below:
 Configure group member edit access for group managers only - Support and Troubleshooting

However, when group managers try to update their group with a parent group, they encounter an issue. Even though the "Edit" button is visible and they can add members and save them via the slushbucket, the newly added members still do not appear in the Group Member tab. We would appreciate any insights or suggested solutions regarding this matter.

Thank you very much!

[Rafael Batistot]

Hi @Michael Galang 

The issue happens because the CREATE or READ ACLs on ⁠sys_user_grmember⁠ block the update when saved from the slushbucket.

https://servicenowguru.com/system-definition/group-managers-manage-group-members/

[Michael Galang]

Hi Rafael, 

Thank you for your response. I tried the solution in the link you provided, but the issue still exists. 

I would appreciate further suggestions to resolve the issue. 

Thank you. 

[Ankur Bawiskar]

@Michael Galang 

does it show some message about the job is queued?

Sometimes system adds the members in background and takes time

[Michael Galang]

Hi Ankur, 

Thank you for your response. It shows the job is queued, but it's been more than 6 hours, and the members still haven't been added. I would appreciate further suggestion of solution regarding this matter.