Hello everyone,
I'm working on an integration that collects date- and time-sensitive information from external web applications and stores it in ServiceNow.
One challenge I've encountered is ensuring that user-entered dates and times remain consistent when data passes between different systems, timezones, and locale settings.
During testing, I used several external web applications because the output depends heavily on precise date, time, and location inputs. Small differences in timezone conversion can produce noticeably different results.
I'm trying to determine the most reliable approach for:
- Preserving the original user-entered datetime value
- Handling timezone conversions between systems
- Preventing daylight-saving adjustments from altering stored values
- Displaying localized times while maintaining source accuracy
For those who have built ServiceNow integrations involving external date-sensitive applications:
- Do you normalize everything to UTC before processing?
- How do you handle user locale versus system timezone?
- Are there any ServiceNow datetime pitfalls I should be aware of?
I'd appreciate any recommendations or best practices from those who have implemented similar integrations.
Thank you.
[Mod Edit - External links are not allowed on the public forum]
