Email headers containing 'X-ServiceNow-Generated:true' are recieved and ignored by servicenow and hence the inbound action is not triggered. To fix this, we made the following changes in the Email Properties.
1. Removed "X-ServiceNow-Generated:true" from "Ignore mail with these headers (comma separated name:value pairs)"
2. Removed ", postmaster" from "Ignore email from these senders. Use the name before the @ sign. (comma-separated)"
Is there any alternative way to fix this issue? Will these changes affect any other mails?
