Hello everyone, it is possibe to create a report that track all the incident that was in priority 1

[mregragui_ext]

Hello everyone, i want to create a report that track incident that was previously in p1 but the report should not display only the recent changement after he was created he should also display the ancient changement for p1 to another priority, thanks

[AndersBGS]

Hi @mregragui_ext ,

first create a metric in metric definition for priority is P1. This refer to, that every time an incident is p1, a metric record will be created.

secondly, create a report based on the metric definition with the condition that priority is not P1. This will show you all incidents which have been P1 but is no longer P1.

if my answer has helped with your question, please mark answer as accepted solution and give a thumb up.

Best regards

Anders

[mregragui_ext]

@AndersBGS the problème with this solution that it will show only the incident with priority change after the creation of the metric

[AndersBGS]

Hi @mregragui_ext ,

Ok, so the reason is that you would like to see the once that have already been changed?

if my answer has helped with your question, please mark answer as accepted solution and give a thumb up.

Best regards

Anders

[mregragui_ext]

Hi @AndersBGS exactly .

If you have any solution to provide me 🙂