Hi,
I have a requirement on performance analytics report
Metric:
MTTD (Mean Time to Detect) for P1 and P2 tickets using passive monitoring
Criteria:
Measure the time taken from New → Resolvedstate.
Goal:
15 minutes
Measurement:
Report the Minimum, Average, and Maximum (Min, Avg, Max) time taken for detection.
Type: Trend and weekly
MTTD = Ticket Creation Time minus Start Time of incident field. (Note : custome field: Start Time of incident)
I am new to this topic, so I would like to work on it using Performance Analytics reports in ServiceNow to better understand and learn the functionality.
Can someone please help on this, it would be helpful.
Thankyou in Advance!
