Hi,
Please help me on how I implement the requirement below:
I'm not very familiar with using the legacy workflow editor and been working with this task but I'm unable to completely do it.
current workflow: on-call assign by acknowledgement per rota
Current happening:
If an incident was created, the orkflow will check if there's an on-call and send's notification, if user didn't acknowledge it will not assign the incident and move to the next user.
Requirement:
When a incident was log the workflow will check if there's a current on-call, if there is it will assign the incident right away and send notification for user to acknowledge, if the user didn't acknowledge it will re-assign the incident to the next on call and send another notification.
