Need help with Reference qualifier on Catalog Item Variable

[GaryJHayes]

Hi,

I am trying to set a Lookup select box to work with a dependant field.

The dependant field is called current.variables.request_source. (Possible values: internal/external)

This does a direct lookup from the Choices list of the backend table

The reference qualifier I am using is:

javascript: "name=u_XXX_access^inactive=false^element=u_work_type^dependent_value=" + current.variables.request_source + "^EQ"

This works correctly and exactly as expected in the Service Portal but in the Platform UI Service Catalog the menu is always empty

As a test I tried replacing the variable with a fixed string like this:

javascript: "name=u_XXX_access^inactive=false^element=u_work_type^dependent_value=" + 'internal' + "^EQ"

 Then it work in both Service Portal and Platform UI Service Catalog (but obviously is not dependant)

Anyone have any suggestions why this qualifier is not working in the Platform UI Service Catalog?

[Ankur Bawiskar]

Hi Gary,

Can you try this; use toString()

also is the variable name correct request_source; did you check what value it stores?

javascript: "name=u_XXX_access^inactive=false^element=u_work_type^dependent_value=" + current.variables.request_source.toString() + "^EQ"

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[GaryJHayes]

Thank you for the quick response Ankur bu I tried with toString() and it made no difference

[Mark Roethof]

Hi there,

Looks pretty oke to me. Your use of current.variables is also valid.

I don't know the technical why yet, though a few weeks a go I stumbled on something similar and just removed the ^EQ part. It worked then somehow. Still have to find out why technically (also because this looks to be generated by default reference type).

So, try to remove:

+ "^EQ"

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[GaryJHayes]

Thank you for the quick response Mark but I tried without the "^EQ" and it made no difference