Hide email from banner

[dhivyal94299399]

I want to hide the email from the banner

[Tanushree Maiti]

Hi @dhivyal94299399 

Refer : KB0712446 How to add or remove the Email option on a form header menu. 

Procedure

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This is controlled by an Attribute on the target table.  As an example, let's add the Email option to the Problem form.

1. Enter 'sys_dictionary.list' in the Filter Navigator
2. Filter where Table = problem
3. Open the Collection record
4. Select the Advanced view from the Related Links
5. Now the 'Attributes' field is visible.  Add 'email_client=true' to the comma-delimited list, and then Save the record.
6. Navigate to a Problem record. Notice you will now have the 'Email' envelope option

[Tanushree Maiti]

Hi @dhivyal94299399 

If you want to do in SOW, 

Refer : Service Operations Workspace – How to hide the “Email” section in Compose pane? 

[Dr Atul G- LNG]

Hi @dhivyal94299399 

To show the email client on a ServiceNow form, open the target record, click the More options (three dots) menu in the top-right header, and select Email. If the option is missing, an administrator must add the email_client=true attribute to that specific table's dictionary entry. 

How to Enable the Email Client (Admin Steps)

If the Email option does not appear in the menu, it is likely not activated for your specific table (e.g., Change, Problem, or a custom table). [1, 2, 3, 4]

• Navigate to the list or form view of the table in question.

• Right-click the column header and select Configure > Dictionary.

• Find and open the dictionary record where the type is Collection (typically has an empty string in the column name).

• Click Advanced view in the Related Links.

• Scroll down to the Attributes field and add email_client=false. (If other attributes exist, separate them with a comma).

• Save or update the record

The above steps for enable, same wil be used to disable.

[Ankur Bawiskar]

@dhivyal94299399 

since you want to hide, update email_client=false attribute in your Collection Type Dictionary record

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