Hide Multi-Line Text variable on a Catalog Item from displaying on Customer Portal Additional Tab

[Bret Smith]

I have a UI Policy to hide the mutil-line text variable from the Customer Portal entry/submission side.

Configuration of the variable

This variable is for the fulfillers to add notes (other than work note or Additional Comments)

[Ankur Bawiskar]

@Bret Smith 

what's your exact business requirement?

[Bret Smith]

Business case was to have a catalog item text variable show on the fulfiller side in the RITM but not be visible on additional detail tab of the catalog item on the customer portal side. 

[Ankur Bawiskar]

@Bret Smith 

with both the checkboxes uncheck is that variable still shown in additional detail tab?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Bret Smith 

is it on the ticket page of portal? if yes then check this KB which talks about the OOB ticket page widget.
Variable information shows up in ticket page even after setting 'Visible on Summaries' to false. 

If my response helped please mark it correct and close the thread so that it benefits future readers.