Hide record producer from ESC search but still able to be submitted

Rob Banks
Tera Contributor

Hi all, I hope this is the right forum for this. I'm running into an issue where I'm trying to make a particular record producer not searchable on the ESC but still usable via a direct link. I've seen posts mentioning removing it from Catalogs / Categories, but there is nothing assigned to this item. I also tried the "Hide on Service Portal" option in the Portal Settings section; this does hide it, but the direct link no longer works for it. I'm not quite sure what's going on, but also I'm unsure if hiding a record producer is handled different from a catalog item. Either way, I would appreciate some help here.

 

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Thanks,

Rob

6 REPLIES 6

@Rob Banks 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Rob Banks 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader