Hide record producer from ESC search but still able to be submitted
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‎02-20-2025 05:25 AM
Hi all, I hope this is the right forum for this. I'm running into an issue where I'm trying to make a particular record producer not searchable on the ESC but still usable via a direct link. I've seen posts mentioning removing it from Catalogs / Categories, but there is nothing assigned to this item. I also tried the "Hide on Service Portal" option in the Portal Settings section; this does hide it, but the direct link no longer works for it. I'm not quite sure what's going on, but also I'm unsure if hiding a record producer is handled different from a catalog item. Either way, I would appreciate some help here.
Thanks,
Rob
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‎02-20-2025 06:34 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-23-2025 04:15 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader