Hide standard change requests from Service Portal?

[Les1]

Similar to other posts on Community I've observed that submitting a Standard Change Request from Service Portal generates a Request instead of a standard change request.

Should we prefer to hide Standard Change templates from the Service Portal, i'm not seeing how to do that. I see the corresponding catalog item in the Service Catalog but the "Hide from Portal" is not available.

so theres a couple questions here at least:

1. how to hide a Standard Change Template from showing on the Service portal? (only accessible via standard change catalog in the backend)

2. Should a Standard Change template be desired for on Service Portal, how to rectify the issue of it going to a Request instead of submitting the Standard Change request? 

thanks

[Michael Fry1 · Accepted solution]

At the catalog level or category level you can add related list - Available for - and use User Criteria to limit access. User Criteria like role = itil, then Portal users won't see those catalog/categories.

If the user has ITIL and submits from the Portal it should generate a Change.

[Les1]

Thanks @Michael Fry 

setting the user criteria at the category level killed it in the backend under Standard Change Catalog as well which wasnt what i'm after, but setting it on the catalog item itself does appear to work in hiding it from SP but still available in Standard Change Catalog.

on the other issue, even an ITIL user submitting the item from Service Portal is just creating  a Request vs making a standard change request. (and i've seen this issue mentioned in several other posts without much of a fix available).  so for now think i need to just prevent them showing on the Service Portal and will direct use of standard change templates just from the Standard Change Catalog in the backend 

thanks 

[Michael Fry1]

I tried submitting STD Change via portal in my personal instance and it created a Change Request. Check and see if you have depreciated widget, or custom widget causing problem.

[Ty Lewis]

I have the same situation.  I don't want to show change management standard templates in the ESC / Service Portal.  I want to show them in the Classic / SOW only.