Hiding fields on portal using Client Script

AndriaLynG · 11 hours ago

Good day!
I created a catalog client script that hide fields if the requested for is member of a group and selected specific request type. It works on the portal, but an issue encountered while changing the requested for field. Can someone know how to configure or fix the script for this? Thanks!

Amitlokre · 10 hours ago

You’re using an onChange client script on the request_type variable.

function onChange() { var deptId = g_form.getValue('requested_for_entity'); var requestType = g_form.getDisplayValue('request_type'); ... }
This script only runs when request_type changes.
But when you change Requested for, the script doesn’t automatically re-run, so the visibility rules for your fields don’t update.

Fix :
Create another onChange Client Script for the variable requested for.
Inside that script, call the same logic you already have (e.g., put your hide/show logic into a reusable

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Dr Atul G- LNG · 11 hours ago

Hi @AndriaLynG

Please share the snippet? Did you try the Catalogue UI policy, which is low code and no code to hide any field/ variable.

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AndriaLynG · 10 hours ago

Yes, I already tried creating UI Policies, but it has created conflicts with each other.

Dr Atul G- LNG · 10 hours ago

please share the code.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndriaLynG · 10 hours ago