How Business Duration Calculated in Incidents ,how this calculated?

[Sruthi_2511]

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

[Ankur Bawiskar]

@Sruthi_2511 

if they don't want to see in report etc then try to add field level READ ACL with script as answer=false;

see if that works

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Mark Manders]

Is it used? If not, inactivate it on dictionary level. It won't show up. But 'customer want' is not always the best reason to do something. The 'why' behind the requirement is more important and will probably also give you the solution. Because if the 'why' is 'we don't use it', inactivation is the way to go.

[Mark Manders]

And maybe follow this: https://www.servicenow.com/community/itsm-forum/can-we-disable-or-hide-the-quot-resolve-time-quot-an....

[Mark Manders]

And maybe follow this: https://www.servicenow.com/community/itsm-forum/can-we-disable-or-hide-the-quot-resolve-time-quot-an...