How can a end user / requester edit one of the variable fields after submitting a request

[Mohammed Hannan]

We have a requirement wherein our end user will submit a request from Service Portal and after submission the request will go for an approval to requester's line manager and after reviewing the form line manager will get back to requester asking to update the variable field "End Date" with a new value. Requester should be able to update the end date from their "My Tickets" section. Can anyone tell me how best this can be achieved ?

[vince_france]

Same Issue for me 😉

Have you get any answers ?

[mfhaciahmetoglu]

Any reply?

[HAMDI Oussema]

Hello 
what kind of request they will submit from Service Portal is it a custom record Producer or an OOB request?