How can automatically Assign Predicted Group to universal request.

[riddhi wasurkar]

Hello  @ Ankur Bawiskar,  @Sandeep Rajput,  @Zach Koch,  @Dnyaneshwaree ,  @AG - LearnNGrow,  @Kieran Anson,  @Abhishek Thakur , @Mark Manders ,

Requirement - Automatically Assign Predicted Group to universal request.

Configuration -
1.We have some  groups , and we added type as universal request to those groups.
Navigate > Universal request > Service Assignment group 

open the universal request assignment group record > see the group related list

We need to do some configuration on the service set assignment group and Service configuration module for automatically assigning our mentioned assignment group to the universal request record .

We need help configuring it. Has anyone worked with the Service set assignment group?
Any help resolving this search issue would be greatly appreciated.
Thank You!

[Dr Atul G- LNG]

Hi @riddhi wasurkar 

I recently start working on UR for my client and as per my experience it is not possible to add more than one group for assignment for Incident. OOTB it will take only 1 group. I am still doing more research on this 

Like we need to set the service first and then group. 

[riddhi wasurkar]

Hello @AG - LearnNGrow ,
Thank you for the response!

Do you have any idea it is possible to map universal request assignment group with service set OR service Configuration?