How can I customize email notifications

Andrew Meza
Tera Expert

Would anyone know if I can take the nice emails that are OOB and make them my own?

 

Below is an example of what I call a "nice" email. This email notification tells us an incident has been opened.

AndrewMeza_0-1718132198283.png

 

 

The email I currently have for most of my email notifications are very simple, and boring. More specifically I want more user participation for my surveys, and I feel like a good start is to have an inviting email so users will see it and want to take the survey. At the moment it looks like below. Is there a way I can take the pretty email and reword it to what my boring email looks like?

AndrewMeza_1-1718132307984.png

 

1 REPLY 1

Gangadhar Ravi
Giga Sage
Giga Sage

Yes, I think you need to use "Employee notification template" for your notification to apply that styles.