Would anyone know if I can take the nice emails that are OOB and make them my own?
Below is an example of what I call a "nice" email. This email notification tells us an incident has been opened.
The email I currently have for most of my email notifications are very simple, and boring. More specifically I want more user participation for my surveys, and I feel like a good start is to have an inviting email so users will see it and want to take the survey. At the moment it looks like below. Is there a way I can take the pretty email and reword it to what my boring email looks like?
