How can I find the Nightly Backup Schedule for my instance

[TrenaFritsche]

I need to find the Nightly Back Up Schedule that is done for my production instance so that I can properly plan when I need to have my update sets loaded into productions so that they are included in a nightly back up that is used for the Cloning process. This is critical to avoid overwriting our instance without having the update sets, so I need to keep in mind when a last backup is done versus when I loaded things in Production for the purpose of being in the latest backup.   I didn't know if there is a place that I can look in my instance to see when the last back up was done or ideally when the last several back ups were done so that I can see a pattern of when backups are done for my instance.   Or...if there is a place to see when the NEXT backup is scheduled, that would be great also.   We are on Fuji Patch 10 using UI11 if that is important for an answer.

Not sure if this is the correct area to ask my question?   (If there is a better area that I'm not thinking of to ask general instance questions, please let me know also.)

[Michael Fry1]

Servicenow has 2 datacenters, primary and secondary. The secondary site is a mirror of primary. Nearly real-time. When you request a clone, the request defaults to run 4 hrs from the request   and if you request a clone from the Standby database (Backup), your clone should contain everything. If you request clone from Source Instance, still 4 hrs from request, you should get the same data.

[ebraun]

It is not visible in the instance.  

Every customer has a different backup schedule.   I have had a few customers ask for the details and it was being backed-up between 11pm and 7am for them.   Foe each specific customer, it was the same time every day.   Once we received that information, we were able to figure out when we could do the clone, but we did backup + 5 hours to be safe.

To get the exact time, we opened a ticket in HI and they were able to tell us.

[AdamRich]

There is a catalogue item in support.servicenow.com that will show you your backups for the last week. 

[chriscoldiron]

Found an easy way to see this information without contacting support. (we are on Jakarta Patch 3a, though I imagine this is available in most versions)

1. Schedule a clone from prod (you can cancel it after if you don't intend to clone just yet)
2. Wait about 15 minutes
3. Navigate to the 'Active Clone' record for the clone you just requested
   Filter Navigator > System Clone > Active Clones
4. In the related list "Clone Logs" you should see a message indicating which backup will be used for the clone