SMS notification in ServiceNow

[sharsha]

How to configure SMS notification for a Incident record in ServiceNow?
I want to send a SMS to a phone number once the related Incident is moved to 'closed' state in the system.

Please advise.

[Dr Atul G- LNG]

Hi  

How to setup a SMS Email Notification in ServiceNow

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

https://www.servicenow.com/docs/r/platform-administration/c_EmailNotifications.html

[Tanushree Maiti]

Hi @sharsha 

Refer:

https://www.servicenow.com/community/developer-forum/sms-notification-and-at-amp-t-replacement/m-p/3...

https://www.servicenow.com/community/itsm-forum/how-to-send-sms-in-servicenow/m-p/473443

[SohamTipnis]

Hi @sharsha,

You can simply create a Flow Designer, where you have the action called "Send SMS." Using this, you may be able to send SMS as per your condition.

Simply use Flow Designer for Update Record as the triggering condition and do the Update Record in the action where you can add the Send SMS action.

Refer to the below image:

If you find my answer useful, please mark it as Helpful and correct. 😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10